Returns and Exchanges

We would love you to be completely happy with your Anchor & Fox purchase. If there is something you are not fully satisfied with, we will do our best to accommodate you. We’ll gladly accept a return/exchange of any full priced item within 7 days of purchase. Items returned outside this period will not be accepted.  Sale items cannot be returned, they are final sale.

Items must be returned in original condition, unworn, unaltered and in their original packaging. We will not accept any returns that are not in resalable condition. Please return your order to 37/756 Burwood Hwy, Ferntree Gully, VIC,3156.

 

• Full Price Items: You may return any full price item/s within 7 days of receiving for a store credit. The credit will be to the value of your item/s and will exclude the cost of postage.
• Sale Items are final sales and no returns are accepted.

• We are happy to offer credits for change of mind or incorrect sizing.

• Customers who receive a product/s with manufacturing faults are entitled to a full refund.

• Customers who received the wrong product are entitled to a full refund.
• Customers who ordered a product that is sold out are entitled to a full refund.
• Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.

If you have any further queries please contact us at hello@anchorandfox.com.au

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.