We would love you to be completely happy with your Anchor & Fox purchase. If there is something you are not fully satisfied with, we will do our best to accommodate you. We’ll gladly accept a return/refund of any full priced item within 14 days of purchase. Sale items must be returned within 7 days and will only be offered a store credit. Items returned outside this period will not be accepted. We do not offer exchanges.
Items must be returned in original condition, unworn, unaltered and in their original packaging. We will not accept any returns that are not in resalable condition.
Please send us an email before returning your product. If you purchased with Afterpay, this is particularly important as there is a different process for refunds and returns.
• Full Price Items: You may return any full price item/s within 14 days of purchase for a refund. The refund will be to the value of your item/s and will exclude the cost of postage.
• Sale Items: You may return any Sale item/s within 7 days of purchase for a store credit. The store credit will be to the value of your item/s excluding postage.
• We are happy to offer refunds for change of mind or incorrect sizing.
• Customers who receive a product/s with manufacturing faults are entitled to a full refund.
• Customers who received the wrong product are entitled to a full refund.
• Customers who ordered a product that is sold out are entitled to a full refund.
• Return postage is at the customer’s own expense unless the item is deemed as faulty or you were sent the incorrect item.
• There are no refunds or exchanges on international orders unless the shoes are deemed faulty.
If you have any further queries please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.